Breakage & Quality Guarantee

Breakage & Quality Guarantee

We want to make sure your wines arrive in perfect condition. If something goes wrong during shipping, or you receive a faulty bottle, we’ll help put it right.

Broken bottles

Although rare, damage can occasionally occur during transport. If your order arrives with broken bottles, we will of course compensate you for the damaged items.

Please contact our Customer Service by email or phone and provide:

• your order number,
• a list of the damaged bottles,
• whether you would prefer a replacement or a refund.

(If possible, please include photos of the damaged parcel or bottle to help us process your request.)

Faulty wine

Wine is a living product, so on rare occasions a bottle may be faulty.

To assess the issue, the bottle must be available for inspection. Please ensure that at least two-thirds of the wine remains in the bottle, reseal it with the original cork if possible, and bring your receipt or invoice if available. We can accept quality claims within three months of purchase.

If the wine is confirmed to be faulty, we will replace it with the same wine, or you may choose another wine of the same value instead.