Shopping terms

Terms and Conditions of Purchase

Effective as of January 1, 2026

The purpose of the Terms and Conditions of Purchase is to provide a uniform and detailed regulation of the terms governing the legal relationship between the business specified in Section 11 and the consumer entering into a contract for the purchase of the product(s) specified in Section 2 of these Terms and Conditions. Additionally, it aims to inform the consumer, as required by Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses (hereinafter referred to as the "Decree"), prior to the conclusion of the contract.

In accordance with Section 11 (6) of the Decree, these Terms and Conditions form an integral part of the contract.

1. Definitions

For the purposes of these Terms and Conditions:

a) Consumer: A natural person acting outside the scope of their profession, independent occupation, or business activity.
b) Consumer dispute: A dispute related to the quality, safety, application of product liability rules, quality of service, as well as the conclusion and performance of a contract between the parties.
c) Consumer contract: A contract concluded between the consumer and the business.
d) Warranty: The warranty as defined by Act V of 2013 on the Civil Code (hereinafter referred to as the "Civil Code"), as well as any mandatory warranty specified in separate legislation for consumer contracts.
e) Distance contract: A consumer contract concluded within the framework of a distance selling system organised for the provision of the product or service specified in the contract, without the simultaneous physical presence of the parties, and where the parties use exclusively means of distance communication for the conclusion of the contract.
f) Means of distance communication: A tool that enables the parties to make a contractual declaration in the absence of simultaneous physical presence for the purpose of concluding a contract. Such means include, but are not limited to, addressed or unaddressed printed matter, standard letters, advertisements with order forms in printed publications, catalogs, telephone, fax and internet-enabled devices.
g) Product: The movable item specified in Section 2 of these Terms and Conditions.
h) Business: The legal entity specified in Section 11, acting within the scope of its business activity.

2. The product subject to the contract

The product subject to the contract includes wines, sparkling wines, spirits and other alcoholic beverages selected by the consumer through the website operated by the business. At the time of selection and finalisation of the order, the consumer is informed about the essential characteristics of the product (e.g., producer, manufacturer, region of origin, alcohol content, etc.). 

3. Our prices

The prices listed in the first column on the product list pages (Shelf price) are the non-discounted bottle prices. The prices listed in the second column on the product list pages include the exclusive 5% discount available only to Bortársaság Club members.

The displayed prices include VAT.

Bortársaság Club members can buy at discounted prices both in our stores and online. After registration and login, our system automatically applies the discounted prices to the products in the cart for club members. Certain products are exceptions to this rule, where the shelf price and the club price are the same. For in-store purchases, a unique club membership ID is required to claim the discount.

The displayed prices do not include costs incurred from shipping or delivery or transportation, which are detailed in Section 7. Our prices also do not include the deposit fee charged in accordance with relevant legislation, about which more detailed information can be found in Section 12.

4. Ordering process

Purchasing can be carried out through both registration and guest registration; however, the benefits associated with Bortársaság Club membership are only available in the former case. After registration, you can log in using your email address and password. Select the products and add them to your cart.

By clicking on the "Add" („Kosárba”) button, you essentially reserve the product. Accordingly, the product will remain in your cart for 2 (two) hours from the time it is added, and during this period, the same type of product will only be available to other customers based on stock availability. Other customers cannot add the specific product you have reserved to their own cart. If you do not purchase the product, it will be removed from your cart after 2 (two) hours and will become available to other customers.

An exception to the above is ticket sales for Borsuli events, where the reservation time limit is 30 (thirty) minutes. In such cases, Borsuli tickets will be removed from the cart after 30 (thirty) minutes and will become available to other customers again.

Log in to the site using your email address and password. Choose a delivery time, payment method, and provide your shipping and billing address.
Delivery times may vary depending on the shipping address.

During the purchasing process, you can modify or correct any errors or typos that occur during the electronic recording of data (e.g., product type, quantity, personal details, delivery address, etc.). Finally, review the provided details and click the "Purchase" button.
You can also send the wines you wish to order as a gift, accompanied by a greeting card.

Our system will automatically confirm your order via the email address you provided, allowing you to verify its details. Your order will be recorded under the order number included in the confirmation.

The contract between us is established upon our sending the confirmation.

In accordance with Section 6:7.§ (3) of the Civil Code, the written form of the contract to be concluded qualifies as a binding agreement.

The language of the contract is Hungarian.

The contract is stored in the Company's online system, where it remains accessible, and a copy of the contract is also sent to the email address you provided.

5. Method and conditions for cancelling an order

You can modify your order at any time. In such a case, please call the 20 5904431 phone number or write to onlinerendeles@bortarsasag.hu

As a reference, please kindly provide the order number included in the confirmation email. Calls to the above phone number are not subject to any additional charges. 

6. Restrictions on the use of products and/or services

Orders containing alcoholic beverages can only be fulfilled if the purchaser is over 18 years of age. Furthermore, in accordance with Sections 16/A (1) and (4) of Act CLV of 1997 on Consumer Protection, we can only hand over such products to a person over the age of 18 who can prove their age of majority.

7. Delivery

The available delivery methods listed below can be selected during the ordering process after proceeding from "Add" „Kosár” to "Checkout" „Pénztár and choosing the "Delivery and Payment" option „Szállítás és fizetés”. If our system does not display one of the delivery options listed in this Section 7 as selectable, it may be due to reasons such as the selected products exceeding weight limits or other factors. For delivery methods whereby weight limits are specified, if the maximum weight limit listed below is exceeded, that particular delivery method will not be available.

a) Bortársaság or TS-Zero Courier Service Home Delivery across the entire country:
For purchases over 25,000 Ft, delivery is free; for purchases below this amount, the fee is 1,500 Ft. During the order placement process, you can select your preferred delivery time slot under the "Home Delivery" „Házhozszállítás”  option on our website.

If home delivery fails, our colleague will attempt to agree on a new delivery (handover) time with you after receiving notification from our courier. We will then attempt the home delivery again at the newly agreed time. If we are unable to contact you or if you do not choose a new time slot, our contract will be terminated, and if you have already paid the purchase price, it will be refunded to the provided personal bank account. If our courier fails to deliver your order at the specified location and time on the second attempt, your order will be considered void.

b) WOLT Delivery

Orders are accepted daily between 11.00 am and 7.45 pm via the Wolt app, for the wines listed in the application. Delivery is carried out by Wolt's courier service. For more detailed information on Wolt's home delivery fees, please check the Wolt app.

FoxPost Locker
We deliver the ordered products to the FoxPost locker of your choice with the assistance of FoxPost Zrt. If you choose FoxPost locker pickup, the shipping fees are as follows:

·0-2 kg: 1,100 Ft per item

·2-4 kg: 1,200 Ft per item

·4-10 kg: 1,300 Ft per item

·11-25 kg: 1,500 Ft per item

Once the package arrives at the locker, the system will send an SMS and email notification to the contact details provided during the purchase. The package can be picked up from the locker within 72 hours. If a public holiday falls within this period, the pickup deadline will be automatically extended.
Uncollected packages can be resent to the originally selected locker upon request, for a fee of 1,600 Ft (cash on delivery). For more information, please visit the website www.foxpost.hu

MPL Home Delivery
If you choose the home delivery service provided by Magyar Posta, the following shipping fees will apply:

Delivery to a parcel locker, Posta Pont, or post office:

·     0-2 kg: HUF 1,200 per item

·     2-4 kg: HUF 1,300 per item

·     4-10 kg: HUF 1,400 per item

·     10-20 kg: HUF 1,700 per item

Home delivery:

·     0-4 kg: HUF 1,400 per item

·     4-10 kg: HUF 1,600 per item

·     10-40 kg: HUF 2,900 gross per item 

For more information about the MPL service, please visit the website www.posta.hu. 

8. Bortársaság Club 

As a member of Bortársaság Club, you can enjoy numerous exclusive discounts on your purchases.

How can I become a club member?
To become a club member, you only need to make a purchase of at least 10,000 Ft, either through an online order or an in-store purchase. After this, provided you have entered the data required for profile identification (or completed in-store registration if no profile exists), your profile will automatically receive the benefits of club membership, and you will be notified via email. Club membership is not automatically granted after placing an online order; it is only activated in your profile after a successfully completed order, provided you have not exercised your right of withdrawal within 14 days (excluding rights related to faulty fulfillment).

Club membership has no expiration date, and you will not lose your membership even if your profile remains inactive for an extended period.

What are the benefits of club membership?

As a club member, you are entitled to an immediate 5% discount on every purchase (10% for the ‘Kiemelt’ or Premium 20 customer group), which cannot be combined with other discounts.

If the total amount of your annual purchases reaches Ft 250,000, we will refund 5% of the purchase price of non-reduced wines bought in the previous year, at the end of each calendar year – in January of the following year (10% for the ‘Kiemelt’ or Premium 15 and ‘Kiemelt’ or Premium 20 customer groups). The refund does not include the mandatory Deposit Return Scheme (DRS) fee, the purchase of gift cards (although their redemption is included), or pre-ordered but not yet fully invoiced orders (see the relevant year’s Kopar pre-orders).

The amount of the previous year’s refund can be used via the sent gift card during the first quarter, that is, until March 31 of each year. The value of the refund gift card can be spent in multiple transactions until the end of its validity period.

What identification is required to validate my club membership benefits? How can I use my discounts?

Our club members can use their QR code-equipped digital card to access discounts both in the webshop and in our stores. Registered club members can download this card from the "Club Member" section on our website. For in-store purchases, you do not always need to present your card; if you provide the email address or name registered on our website, our staff can identify you to apply the discounts.
If you are a premium club member or wish to use your refund balance, you must always use the digital card for both online and offline purchases.

How can I track my purchases that count toward the refund balance?
By opening the "Profile" and then the "Club Membership" section in our webshop, you can continuously track your purchases that contribute to the refund balance, allowing you to monitor your balance. The data in the "Club Membership" section is updated daily.
We also display invoices for both online and offline purchases (retroactively from 2020) in your profile, so you can track every purchase.

9. Complaints and right of withdrawal related to orders and delivery 

a) Complaints related to delivery
We assume full responsibility for your order until the goods are received. If the goods are defective or damaged, we will replace or compensate them within 5 business days at our own expense. If you choose to withdraw from the order due to incorrect delivery or damage to the goods during delivery, as outlined in point c) below, we will refund the amount already paid for the goods in accordance with the provisions of point c). We cannot accept complaints related to delivery after the goods have been received 

b) Complaint handling
We welcome any complaints or feedback regarding your order and delivery at the following email address:  onlinerendeles@bortarsasag.hu or by calling 20 5904431. We will provide a substantive response within 30 days at the latest.

Supervisory Authority: The Notary of the 1st District Municipality, Budapest.
You are entitled to resolve consumer disputes out of court, particularly by attempting to reach a settlement. If this proves unsuccessful, you may request a decision from a conciliation body to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights.

The conciliation body with jurisdiction is determined based on your place of residence or stay, or, in the absence thereof, the registered office of the business involved in the consumer dispute or the body authorised to represent it. Upon your request, the conciliation body specified in your application may assume jurisdiction instead of the body otherwise competent as outlined above.

The name and postal address of the conciliation body with jurisdiction based on the business's registered office: Budapesti Békéltető Testület (Budapest Conciliation Board), 1016 Budapest, Krisztina körút 99.

We inform you that the businesses listed in Section 12 do not have a code of conduct in accordance with the law prohibiting unfair commercial practices against consumers.

Right of withdrawal for consumers

i. Deadline and method for exercising the right of withdrawal
You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period expires 14 days after the day on which you or a third party designated by you (other than the carrier) takes physical possession of the product. In the case of multiple products delivered separately, the period expires 14 days after the day on which you or a third party designated by you takes possession of the last product or item.
If you wish to exercise your right of withdrawal, you must send a clear statement of your decision to withdraw (e.g., by post, fax or email) to the following address:

Budapest Bortársaság Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság; 1112 Budapest, Kőérberki út 36.; telefon: +36 1 248-2950, fax: +36 1 248-1403, e-mail: onlinerendeles@bortarsasag.hu

 For this purpose, you may use the model withdrawal form provided in Annex 2 of the Decree. In case of your intention to withdraw from the contract, please fill out and return the form to one of the addresses above:

"Addressee: (here, the name, postal address, and, if available, telephone number, fax number and email address of the business must be provided)

I/We hereby declare that I/we exercise my/our right of withdrawal regarding the contract for the sale of the following product(s): (here, the product(s) subject to the contract must be specified)

Date of receipt:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s): (only in case of a paper-based declaration)
Date:"

You will have exercised your right of withdrawal within the deadline if you send your withdrawal declaration before the expiry of the specified deadline.

We inform you that you may exercise your right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

ii. Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of delivery (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than 14 days from the day on which we receive your withdrawal notice. We will use the same means of payment for the reimbursement as you used for the original transaction, unless you expressly agree to a different method; in any case, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are required to return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-day period has expired.
You will bear the direct cost of returning the goods. 

iii. Exclusion of the right of withdrawal

You may not exercise your right of withdrawal if the product, due to health protection or hygiene reasons, cannot be returned after being unsealed following delivery.

10. Information on warranty, product liability and guarantee

a) Warranty
When can you exercise your warranty rights?
In the event of faulty performance by the business specified in Section 12, you may make a warranty claim against the business in accordance with the provisions of the Civil Code.

What rights do you have under a warranty claim?

You may, at your discretion, exercise the following warranty rights:

Request repair or replacement, unless the fulfilment of your chosen claim is impossible or would impose disproportionate additional costs on the business compared to fulfilling another claim.

If you do not or cannot request repair or replacement, you may request a proportional reduction in the price or have the defect repaired at the business's expense, either by yourself or by a third party.

As a last resort, you may withdraw from the contract. 

You may switch from one chosen warranty right to another, but you will bear the costs of the switch unless it was justified or the business gave you reason to do so.

Within what time frame can you exercise your warranty rights?
You are required to notify the business of the defect immediately upon discovery, but no later than two months from the date of discovery. However, please note that you may no longer exercise your warranty rights after the two-year limitation period from the date of performance of the contract has expired. 

Against whom can you assert your warranty claim?
You may assert your warranty claim against the business.

What other conditions apply to exercising your warranty rights?
Within six months of the performance of the contract, you only need to notify the business of the defect, provided you can prove that the product was supplied by the business specified in Section 12. After six months from the date of performance, you must prove that the defect you identified already existed at the time of performance.

b) Product Liability

When can you exercise your product liability rights?
In the event of a defect in a movable item (product), you may, at your discretion, exercise the rights specified in Section 1 or initiate a product liability claim. 

What rights do you have under a product liability claim?
As a product liability claim, you may only request the repair or replacement of the defective product.

When is a product considered defective?
A product is considered defective if it does not meet the quality requirements in force at the time it was placed on the market or if it does not possess the characteristics described by the manufacturer.

Within what timeframe can you exercise your product warranty claim?

You can exercise your product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, you will lose this entitlement.

Against whom and under what other conditions can you exercise your product warranty claim?

You may exercise your product warranty claim solely against the manufacturer or the seller of the movable item. In the case of a warranty claim, you must prove the defect of the product.

Under what circumstances is the manufacturer (seller) exempt from product warranty liability?

The manufacturer (seller) is only exempt from product warranty liability if they can prove that:

– The product was not manufactured or placed on the market as part of their commercial activity,

– The defect could not have been detected at the time of placing the product on the market, based on the state of scientific and technical knowledge at the time, or

– The product’s defect resulted from compliance with legal regulations or mandatory government requirements.

– The manufacturer (seller) only needs to prove one of these grounds to be exempt.

Please note that you cannot simultaneously enforce both a warranty claim and a product liability claim for the same defect at the same time. However, if your product liability claim is successfully enforced, you may assert a warranty claim for the replaced product or repaired part against the manufacturer.

c) Warranty
Due to the nature of our products, we do not provide a warranty.

11. Payment terms

You can select your preferred payment method when placing your order. The ordered items can be paid for using the following options: cash on delivery (COD), which payable in cash upon home delivery or – exclusively within Budapest – by card payment); bank transfer; MobilFizetés (mobile payment); Bortársaság gift vouchers; and secure online payment via the OTP Bank (OTP Mobil Ltd.) website using accepted card types.

a) Accepted cards

• MasterCard (embossed)

• Visa (embossed)

• Electron (un-embossed)

For these cards, the issuing bank determines whether online usage is permitted. If your bank has authorized your Electron card or online transactions, you may, of course, use it for payments in our web store. For precise details, please contact your card-issuing bank. Cards issued by OTP Bank are naturally accepted. 

• Maestro

On OTP Bank's online payment platform, Maestro cards issued by any bank are accepted. However, acceptance depends on whether your card-issuing bank supports Maestro for e-commerce transactions. Please consult your bank to confirm eligibility.

If you are a registered corporate customer in our system, you may also pay via 8-day bank transfer. A minimum order amount of 50,000 Ft is prerequisite for bank transfer payments.

To ensure that the credit card information you provide for processing transactions remains secure, Bortársaság does not store your credit card number on its computers or elsewhere before, during, or after the transaction. The purchasing process and the bank card payment transaction occur in two completely separate systems. This means that while you complete registration, product selection and order placement on the www.bortarsasag.hu website, the bank card transaction itself is processed on a secure website operated by OTP Bank. Under no circumstances does Bortársaság gain access to your credit card details, and OTP Bank does not receive any of your personal data (name, address, phone number, email, etc.) provided during registration from Bortársaság. 

b) Additional information about credit card payments

Our webshop's credit card payment processing is provided by OTP Mobil Kft, using a secure card payment system protected by SSL protocol. When paying by card, you will be redirected to OTP Bank's payment page, meaning the transaction takes place directly on the bank's platform – operated in compliance with international card association rules and security standards – rather than on our webshop’s site.

The online store does not have access to your card details, the associated account information, card number or expiration date in any form and cannot view this data.

You also have the option to pay by credit card upon delivery for the ordered product. However, please note that if you choose cash on delivery, credit card payment is only available within Budapest!

c) What should you pay attention to when shopping?

- Read our webshop’s introduction, terms of purchase and the delivery and payment conditions carefully.

- Review the webshop’s security policies, as these ensure the protection of your personal data.

- Keep a record of your purchase details (order confirmation, receipts).

- Save your payment transaction details (transaction ID, authorization number).

- Ensure that unauthorized persons never gain access to your confidential card details.

- Use a browser that supports SSL encryption for secure transactions.

d) About Security

To further enhance the security of online card payments, OTP Bank has introduced the Verified by Visa / Mastercard SecureCode (VbV/MSC) service. The essence of this service is that the cardholder’s issuing bank provides an additional authentication method (e.g., a password, one-time code or biometric verification) during the transaction. This extra layer of security is verified in real-time, ensuring that only the authorised cardholder can complete the payment.

If the Verified by Visa / Mastercard SecureCode (VbV/MSC) service is not available for your card or you have not activated it, the payment process remains unchanged. You will be redirected to OTP Bank's payment page, where you will need to enter your card details (card number, expiration date, and CVV/CVC code). The payment for your purchased goods/services will then be processed as usual.
If your bank supports Verified by Visa/Mastercard SecureCode (VbV/MSC) and you choose to use this service, your payment process will include an additional security step. You will still enter your card information (card number, expiration date, CVV/CVC code) on OTP Bank's secure payment page as usual. After submitting your card details, you will be automatically redirected to your card-issuing bank's authentication page. Here, you must complete the verification process (typically through a one-time password, biometric confirmation, or other approved method). Upon successful verification, the payment will be processed. You will receive confirmation of the successful transaction and be redirected back to the webshop. If you cannot complete the authentication, the transaction will be automatically cancelled for security reasons.

Payment Steps

1. Choose the products you wish to purchase on our webshop and proceed with credit/debit card payment.

2. You will be redirected to OTP Bank's secure payment gateway, where you must enter your card details to begin the transaction.

3. After entering your card information, click the "Pay" button to authorise the transaction.

4.Once payment is submitted, you will return to the webshop, where you will receive confirmation of your transaction status. For successful card payments (after verifying card validity and available funds), OTP Bank will charge your account for the total amount of the goods/services.

If you are not redirected back to the webshop after payment, the transaction will be considered unsuccessful. The payment will also fail if you: click the browser's "Back" or"Refresh"buttons during processing; or close the browser window before redirection to the webshop is complete. If you need require details about a failed transaction (including the reason for failure), please contact your card-issuing bank directly.

f) Additional Information About Bank Transfer Payments

Please transfer the total amount due to our company account:
(Beneficiary: Budapest Bortársaság Kft). Account Number: 10800007-00000000-13687056. The payment will only be considered completed if the full amount is credited to our account by the working day before your scheduled delivery/pickup. If the funds are not received by this deadline, we cannot proceed with delivery or handing over your order.

Once you’ve selected your products, we will send you a detailed email with step-by-step instructions for completing the bank transfer successfully. You will receive an email notification as soon as the payment is received in our account.

The clause entitled Ptk. 6:216.§ (1) does not affect your ability to use the goods but ensures our rights are safeguarded during payment processing.

g) Bortársaság gift token

Our gift cards can be loaded with any amount and are ready to use immediately after purchase. Our printed gift cards can be topped up multiple times.
They are redeemable in any of our wine shops or online for three years and the remaining balance can be checked anytime. They are printed on FSC-certified, durable paper for long-lasting usem, and are available online or in our wine shops. During checkout, enter the gift card number in the"Use Gift Card" field (not the "Coupon Code" field). Complete your purchase, then the amount will be deducted automatically. For in-store pickup orders, gift cards can only be used when placing the order online and are not accepted for payment during in-store pickup.

12. Notice regarding mandatory deposit on bottled products

We inform our customers that starting from July 1, 2024, a mandatory bottle deposit fee will apply to our bottled products in accordance with Government Decree No. 450/2023 (X.4.) on the detailed rules for determining and applying deposit fees and distributing products subject to such fees (hereinafter referred to as the "Decree"). Under this regulation, we are required to charge a deposit fee of 50 Ft (fifty Hungarian forints) per bottle for products specified by the legislation.

Products manufactured and placed on the market before June 30, 2024 are exempt from the mandatory deposit fee and may still be sold without the additional 50 Ft charge. After July 1, 2024, you may find both deposit-free (pre-June 30) and deposit-required (post-July 1) versions of the same product in our stores or webshop. This difference depends solely on the production date. Our General Terms and Conditions (ÁSZF) provide full details about this transitional period, and we cannot accept liability for any temporary pricing variations that may occur. We appreciate your understanding during this regulatory transition.

The deposit fee amount is not included in the prices displayed in our stores or webshop. This charge will always be listed separately on your receipt during purchasing. For in-store purchases, information about the deposit is available on product labels and store notices. Our staff can also provide details upon request. For online purchases, the deposit appears as a separate line item in your shopping cart and it will be clearly marked before checkout. 

For products subject to mandatory deposit fees, we clearly indicate this status both in our webshop and on product labels to ensure easy identification and full compliance with legal requirements.

 13. Duration of the contract and identity of the enterprise

The contract shall terminate, in accordance with Section 6:3.§ a) of the Hungarian Civil Code (Ptk.), upon the mutual fulfilment of services by both parties.

The contracting party will be either: Budapest Bortársaság Kft, or another entity, if applicable. This determination is made automatically by our system based on the delivery address you provide during checkout. After entering your delivery details at the end of the ordering process, our system will clearly display which company will be your contractual partner for the transaction.

Budapest Bortársaság Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság

Address: 1112 Budapest, Kőérberki u. 36.

Tax numbrt: 12052884-2-43

E-mail: onlinerendeles@bortarsasag.hu

Telephone: +36 1 248-1400

Fax: +36 1 248-1403

Company registration: Cg. 01-09-461336, Fővárosi Törvényszék Cégbírósága